Mobile / Live
This Privacy Policy sets out what personal data bn88 collects when you access our platform, how we use it, and the choices available to you. It applies to your account, your transaction records — including payments through Touch 'n Go eWallet, DuitNow and Boost — and every interaction you have with our service where local law and eligible regions permit.
When you create an account, we collect the details you enter during registration — your name, contact information and login credentials. When you make a deposit or withdrawal using Touch 'n Go eWallet, DuitNow or Boost, the transaction reference and amount are recorded against your account wallet so your payment history is traceable by you at any time from the account dashboard. We also collect device and session data — such as browser type, operating system and session timestamps — to keep your account accessible and to detect unusual activity. This data is not shared with third parties for marketing purposes. We may share it with payment processors where that is necessary to complete a transaction you initiated, or with regulatory bodies where disclosure is required by applicable law in your region. We retain your account data for as long as your account remains open and for the period required after closure under applicable rules. You can request a summary of data held against your account by contacting support through the channels listed on this page. Where local law limits what data we can hold or how long we hold it, those local rules take effect over our general retention schedule.
Not every service you reach from our platform falls under this policy. Understanding the boundaries helps you know who to contact when a question arises about your data.
Login activity, session history, device identifiers and account settings are all covered by this policy. If you want to review or update any of these records, the correct path is through your account dashboard after login, or by raising a request with our support team.
When you top up or withdraw via Touch 'n Go eWallet, DuitNow or Boost, the transaction reference is stored in your account wallet. The payment processor's own privacy terms also apply to data they handle on their side — this policy covers what we hold, not what your e-wallet provider holds independently.
Pages you browse, game categories you open and the cookie preferences you set are captured as session data on our end. You can manage cookie acceptance through your browser settings; some features may behave differently if certain cookies are declined, and that is your choice to make.
Links from our platform to external services — payment apps, support tools or any third-party content — are outside the scope of this policy once you leave our domain. We do not control how those services collect or process your data, and their own policies govern that activity.
Your data is yours to review. After logging in, your account dashboard shows your deposit and withdrawal history — every Touch 'n Go eWallet, DuitNow or Boost transaction is listed with a reference, date and amount. If you find that any personal detail on file is incorrect — your contact number, email address or registered name — you can update most fields directly in account settings. For fields that require verification before a change is applied, the process is outlined in the settings screen itself. If you want to raise a question about how your data is used, or request that we review what we hold under your account, the support contact paths are listed in the section below. We do not charge a fee for a data review request. Where a request involves deletion or restriction, we will assess whether applicable law in your region allows us to proceed, and we will let you know the outcome through your registered contact channel.
Log in and open the account dashboard. Your full transaction history — including e-wallet deposits — is listed there with references you can cross-check against your Touch 'n Go eWallet or DuitNow app records.
Most contact fields are editable in account settings. For verified fields such as your registered name, contact our support team with the correction and the required identity context the screen specifies.
Use the live chat or email channel listed in the support section on this page. Describe what you need clearly — which records, what action — and we will respond through your registered contact channel.
If you want to close your account and request deletion of personal data, contact support directly. We assess each request against applicable rules in your region and confirm the outcome in writing.
For any question specific to how this policy affects your account — data access, corrections, deletion requests or anything not answered here — the channels below connect you to the right team. State clearly that your query relates to data or privacy so it reaches the correct person without delay.
Open the chat widget from any page after login. Describe your privacy question in the first message so the team can route it directly rather than through the general queue.
Send your query to the support email address shown in your account's help section. Include your registered account identifier and a clear description of what data record or action you are asking about.
For self-service access — reviewing transaction records, updating contact details, checking session history — your account dashboard after login is the starting point before any support request is needed.
Data protection is part of how we keep the account experience consistent for every Malaysia user accessing the platform where local law permits. The points below outline the key practices that govern how we store and handle what you share with us.
Cookies help us keep you logged in across a session and record your game-category preferences. You control cookie acceptance through your browser. Declining non-essential cookies does not block account access, though some display features may load differently as a result.
Login credentials are stored in encrypted form. We do not log or store your Touch 'n Go eWallet or DuitNow account PIN — only the transaction reference our payment processor returns after a completed top-up is recorded on our side.
We hold account data for as long as your account is active and for the period required after closure under rules applicable in your region. You can ask what we hold at any time through the support channels on this page.
When we update this policy, the revised version is published here with a notice at the top of the page. Continued use of your account after a policy update is posted means you have had the opportunity to review the changes.
The questions below cover what Malaysia account holders ask most about privacy, data and their rights under this policy. If your question is not here, the support channels above are the next step.
We collect the name, contact details and login credentials you enter during registration. Device and session data is also captured automatically — browser type, operating system, session timestamps — to maintain account security and detect unusual login activity.
Yes. When a top-up or withdrawal is processed, the transaction reference, amount and date are recorded against your account wallet. This record is visible in your account dashboard. We do not store your e-wallet login PIN or bank credentials on our system.
Your account dashboard shows your transaction history and session records after login. For a broader summary of personal data we hold, contact support through live chat or email, identify your account and request a data summary — we will respond through your registered contact channel.
Most contact fields are editable directly in account settings. For verified fields such as your registered name, contact support with the correction and the identity context the settings screen specifies. We confirm changes once the required check is complete.
We share data only where it is necessary to process a transaction you initiated — for example, passing a reference to Touch 'n Go eWallet, DuitNow or Boost to complete a payment — or where disclosure is required by applicable law in your region. We do not sell personal data or share it for third-party marketing.
Contact our support team via live chat or email and state clearly that you are requesting account closure and data deletion. We assess each request against rules applicable in your region and confirm the outcome and any applicable retention period through your registered contact channel.