Mobile / Live
These terms set out the conditions under which your account on bn88 operates — covering what you can do, what we commit to, and how disputes or questions are handled. Access to our platform depends on local law and is available only where local regulations permit.
Our legal policy governs every layer of your account relationship with bn88 — from how you register and access the lobby, to how transactions are recorded and how disputes are raised. By using this platform, you acknowledge that access is subject to local law in your region, and you accept that eligibility may vary depending on applicable regulations in Malaysia. When you transact through Touch 'n Go eWallet, DuitNow, or Boost, the record of that transaction sits in your account wallet and in your chosen payment app. We do not modify, delete or suppress transaction records. These payment rails are governed by their own provider terms, and we act only as the platform that receives and records the completed transfer. If your account details change — name, contact, or linked wallet — you are responsible for updating them through the account settings page. We cannot be held responsible for delays or misrouted communications caused by outdated account information. Policy updates take effect when posted on this page; continuing to use the platform after a change means you accept the revised terms. Where any part of this policy conflicts with local law in your jurisdiction, local law prevails. We do not override statutory rights.
Not every action on or around your account falls under our policy in the same way. Understanding the scope helps you know where we are responsible and where a third-party provider governs instead.
Login, session management, account registration and account recovery are fully within the scope of this policy. Any issue with these steps should be directed to our support team through the contact paths listed on this page.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or Boost are recorded in your account wallet. The payment provider's own terms govern the transfer itself; our policy covers how we receive and display the record on our side.
Game titles, odds display, lobby content and promotional materials published on bn88 fall within our editorial responsibility. We update these at our own discretion; the current state of any section is always what appears when you log in.
External links, game studio interfaces from providers such as Pragmatic Play or CQ9, and the payment apps themselves are governed by those providers' own legal terms. We carry no legal obligation for their external policies or terms of service.
You have clear, documented paths to take action on your account data, your transaction records, and any question you hold about how this policy applies to you. Start from the account settings page after login — that is where your profile details, linked payment methods and transaction history are all visible in one place. If a record looks incorrect, you can raise a correction request directly through the support channel. We will review the account log and respond with findings. You do not need to re-submit full documentation for minor detail corrections — just flag the specific field and we will confirm the update once verified. For questions about how a particular policy clause applies to your situation, the policy contact address listed in the support section below is the right path.
Your full transaction history — including every Touch 'n Go eWallet and DuitNow entry — is visible in the account wallet section after login. No request is needed to view your own records.
Update your name, contact number or linked wallet through account settings. For changes that affect your withdrawal path, verification may be required before the update is confirmed.
If a section of this policy is unclear or you believe it has been applied incorrectly to your account, contact our support team and reference the specific clause. We will respond in writing.
For account-level actions beyond a profile edit — such as a dispute about a recorded transaction — open a support ticket and include your account reference. The support team handles these separately from general enquiries.
Policy questions deserve a direct answer, not a holding message. Below are the three paths for reaching our team on anything related to these terms — use the one that matches the urgency of your situation.
Open the chat widget from any page after logging in. For policy queries, describe the specific clause or account action in question and our team will respond directly rather than routing you through a generic queue.
For written policy correspondence — including correction requests or dispute references — email is the appropriate path. You will receive a written response that you can keep for your own records.
Submit a support ticket from within your account dashboard. Attach any relevant transaction reference or account step detail. Ticket history is stored in your account so you can follow the resolution without chasing a separate email thread.
Our approach to account data is straightforward: we collect what is needed to run your account, we keep it while you are active, and we do not share it with parties outside of what is required to process your transactions through Touch 'n Go eWallet, DuitNow or Boost.
Account and transaction records are retained for as long as your account is active and for a defined period after closure, in line with our obligations. The exact retention period is stated in the full policy document accessible after login.
We use session cookies to keep you logged in across your mobile browser visit. No payment data is stored in cookies. Cookie preferences can be adjusted through your browser settings at any time.
Your account access is protected by login credentials you set and manage. If you suspect unauthorised access, use the account recovery path immediately and follow the verification steps shown on that screen.
If you want to request a change to how your data is handled — or to close your account — contact us through the email path listed in the support section. We will confirm the action in writing before it is carried out.
Below are the questions we see most often when account holders review this policy. If your question is not answered here, the support paths above will connect you to someone who can give a specific written response.
Access to bn88 and the applicability of these terms depend on local law in your region. Where local law permits your use of the platform, these terms govern that use. If you are unsure whether access is permitted in your area, review the eligibility section or contact support for clarification.
Every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow or Boost is logged in the account wallet section. Log in and open the wallet tab to see the full history. No additional request is needed to access your own records.
Go to account settings after login and edit the relevant field. For changes tied to your withdrawal path — such as a linked wallet number — the update may require a verification step. The screen will show you exactly what is needed before confirming the change.
Yes. Submit a written request through the email support path or via an account ticket. We will confirm receipt and let you know the steps involved. Note that some records may need to be retained for a defined period in line with our obligations before full deletion is carried out.
Where any clause in this policy conflicts with applicable local law, local law takes precedence. We do not override statutory rights. If you believe a specific clause creates such a conflict, raise it through the policy contact email and we will review it in writing.
The transfer itself — from your wallet to our platform — is governed by Touch 'n Go eWallet's or DuitNow's own terms. Our policy covers how we receive and record the completed transaction on our side. Both sets of terms apply to different parts of the same transfer.